Signing In
You sign in to the platform to reach your Dashboard, your Sessions, and your students. If sign-in isn’t working, a few quick checks clear up most cases before you need to reach out.
If You Can’t Sign In
Work through these first:
- Use the current sign-in page. If you’ve used an older version of the platform, make sure you’re on this year’s sign-in page, not a bookmarked old one.
- Check the email you’re using. Sign in with the email tied to your active account. If you’ve had more than one profile, an old email can send you to the wrong place.
- Reset your password. If a reset email doesn’t arrive, check your spam or junk folder, then clear your browser’s cache and cookies and try again - an expired reset link or stored data can get in the way.
If Your Account Is Locked
If you see a message that your profile is locked or blocked, that’s not something you can clear yourself - only your Braintrust team can unlock an account. Reach out to them, especially if you need access for a Session that’s about to start, and they’ll get you back in.