When You Can't Find Your Group or Start a Session
Sometimes a group doesn’t show up when you expect it, or a Session won’t let you start. Here’s how to handle both without losing the time.
Your Group Isn’t on the Dashboard
Your Dashboard shows your group assignments, times, and locations. If a group you expect isn’t there and a Session is about to start, do a few things at once:
- Message your Braintrust team with the Session time, the group name, and a screenshot of the Dashboard missing the group.
- Check with your school point of contact on whether the Session is still on and students are coming.
- For a virtual Session, stay in the waiting room at the start time in case students join anyway.
- For an in-person Session, go to the scheduled location at the start time.
If students do show up, teach them with an approved icebreaker or enrichment activity that doesn’t need the group roster set up, and keep a manual note of who attended and what you did so it can be reconciled later. If no one shows within 15 minutes and the group still isn’t there, record your attendance for the scheduled time and stay available for the full Session while your Braintrust team sorts out whether it was canceled, rescheduled, or a roster delay.
The Option to Start Isn’t There
If you can’t launch or join a Session, it’s often because the previous Session hasn’t been finalized - the platform moves through your Sessions in order and needs each one closed before opening the next. Make sure the prior Session’s status is set. Then refresh the page or clear your cache and cookies, which clears up most display issues. If it still won’t appear, reach out to your Braintrust team with a description and a screenshot.